Help Center – FitNest Gear

Welcome to the FitNest Gear Help Center! We’re here to make your experience as smooth and enjoyable as possible. Whether you have questions about your order, need assistance with a product, or just want to learn more about our services, you’ve come to the right place.

Frequently Asked Questions (FAQs)

Orders & Shipping

  • How long does shipping take?
    Standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days. Orders over $50 qualify for free standard shipping!

  • How do I track my order?
    Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to monitor your package’s delivery status.

  • What if I need to change my shipping address?
    Contact us immediately at fitnest@fitnestgear.com with your order number and updated address. Changes can only be made before your order is shipped.

Returns & Refunds

  • What is your return policy?
    You may return most items within 30 days of delivery, provided they are unused and in their original packaging. Some items, like yoga mats, are non-returnable unless defective.

  • How do I initiate a return?
    Email us at fitnest@fitnestgear.com with your order number and reason for return. We’ll provide a Return Authorization Number (RAN) and instructions.

  • When will I receive my refund?
    Refunds are processed within 5-7 business days after we receive and inspect your return.

Products & Usage

  • How do I clean my yoga mat?
    Use a mild soap and water solution to wipe down your mat. Avoid harsh chemicals and let it air dry completely before rolling it up.

  • What resistance levels do your bands have?
    Our resistance bands come in 5 levels, from light to heavy, to suit all fitness levels.

  • Can I use the weight bench for full-body workouts?
    Absolutely! The Form 5-in-1 Weight Bench is designed for bench presses, strength training, and full-body exercises.

Account & Payments

  • How do I update my account information?
    Log in to your account on our website to update your personal details, shipping address, or payment information.

  • What payment methods do you accept?
    We accept all major credit/debit cards, PayPal, and other secure payment options.

Contact Us

Can’t find the answer you’re looking for? Our friendly support team is here to help!

📧 Email: fitnest@fitnestgear.com
⏰ Response Time: We aim to respond within 24 hours during business hours (Monday-Friday, 9 AM – 6 PM EST).